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A Resort Preview Presentation is an opportunity provided by the resort you've selected to showcase its amenities and benefits to guests. During your visit to the resort, a specific time will be scheduled for you to participate in this presentation. While attendance is mandatory, there is no obligation to purchase anything. The presentation typically lasts between 60 to 120 minutes and is designed to be informative, enjoyable, and suitable for the entire family. It offers insights into the resort's features, activities, and offerings, allowing you to make the most of your vacation experience. 

Yes, after purchasing your vacation getaway, it is possible to add additional nights to your stay. Depending on your travel dates, additional nights may be available at a discounted rate. Please reach out to our Reservation Department for assistance in extending your stay and to inquire about the discounted rates applicable to your chosen dates. We'll be happy to help accommodate your needs and ensure you have a memorable and enjoyable vacation experience.

For anything you need pertaining to your vacation getaway, you can simply contact the resort's Reservation Department or Customer Service Department. They are equipped to handle all your travel needs, including arranging car rentals, coordinating airport pickups, addressing any special requirements you may have, and answering any other questions you may have about your vacation. Feel free to reach out to them for assistance, and they will be happy to ensure that your vacation experience is smooth and enjoyable. 

If you have more family members than the advertised package for 2 adults and 2 children, you can easily address this by reaching out to our Customer Support team. They will assist you in accommodating additional family members during your vacation getaway. Please keep in mind that the costs for extra guests may vary by resort, so it's essential to inquire with your selected resort about their charges for additional guests. Our Customer Support team is available to answer any questions you may have and to ensure that your entire family has a wonderful vacation experience. Feel free to contact them for assistance.

If your family has fewer members than the accommodations included in the package, you'll have the benefit of extra space and comfort during your stay at the resort. Our package accommodations typically cater to 2 adults and 2 children, but if your party is smaller, you'll have additional room to spread out and relax. Enjoy the extra space and make the most of your vacation experience! If you have any further questions or need assistance, feel free to reach out to us. We're here to ensure you have a memorable and enjoyable stay at the resort.

For your convenience, each of our resort destinations allows you up to 12 or 36 months from the date of purchase, depending on the package you've purchased, to select your travel dates and enjoy your vacation getaway. This flexibility ensures that you have ample time to plan and schedule your trip, allowing you to make the most of your vacation experience. If you have any questions or need assistance in booking your travel dates, please don't hesitate to contact our Reservation Department. We're here to help ensure that you have a wonderful and memorable vacation. 

Resort fees and taxes are additional charges collected by your selected resort, typically to cover various amenities and services provided during your stay. These fees vary by resort and are imposed by the government. On average, resort fees and taxes range from $5 to $29 per night, per family. If you have any questions or need clarification regarding resort fees and taxes, please feel free to contact our Customer Service Department for assistance. We're here to ensure that you have a clear understanding of all costs associated with your vacation. 

You can purchase multiple vacation getaways; however, please note that each resort typically requires a 6 to 12 month interval between visits to the same resort. If you're interested in purchasing additional vacation getaways or have any questions about booking multiple trips, please feel free to reach out to our Reservation Department for assistance. We're here to help you plan and enjoy your vacations to the fullest extent possible. 

While it's possible for more than one family to travel together on vacation, it's important to note that most of our resorts do not encourage group travel at the wholesale price. In many cases, traveling with more than two families together may not be encouraged. However, we understand that each family's circumstances and preferences may vary. If you're interested in exploring the possibility of traveling with multiple families, please contact our Reservation Department for further assistance and guidance. We're here to help you plan a memorable and enjoyable vacation experience, tailored to your specific needs and preferences.

Yes, a passport is typically required to leave the country and enter another country. We highly recommend that you ensure your passport is up-to-date and contact the U.S. Department of State to provide any necessary passport documents. It's essential to verify the passport requirements for your specific destination well in advance of your travel date to avoid any issues or delays. If you have any questions or concerns regarding passport requirements, please don't hesitate to reach out to our Customer Service Department for assistance. We're here to help ensure that you have all the necessary documentation for your travel plans.

Qualifying for the resort preview presentation is determined by each individual resort, and the eligibility requirements may vary. To find out more about the specific requirements for your vacation getaway, you can click on the Customer Support link or navigate to the "Terms & Conditions" section located at the bottom of each special hotel offer web page. This will provide you with detailed information about the eligibility criteria for attending the resort preview presentation. If you have any further questions or need clarification, please feel free to reach out to our Customer Support team for assistance. We're here to help ensure that you have all the information you need for your vacation experience.